For passengers looking to fly Thai Airways from London Heathrow Airport (LHR) or for those who need assistance or have inquiries, contacting the airline can be achieved through various means. Here’s a comprehensive guide to contacting Thai Airways at LHR:

Thai Airways at London Heathrow Airport (LHR)

Ticket Office

Phone: +44 (0) 207 125 0298 Hours: Monday – Friday, 9 a.m. to 5 p.m. (BST)

You can call the ticket office to book flights, make changes to existing reservations, or ask about flight prices and schedules.

Customer Relations Department

Phone: +44 (0) 207 125 0292 Hours: Monday – Friday, 9 a.m. to 5 p.m. (BST)

For any complaints or commendations regarding your experience with Thai Airways, you can reach out to their Customer Relations Department.

Baggage Services

Phone: +44 (0) 208 745 6361 Hours: Open 24/7

Call this number if you encounter any problems with your baggage, such as lost or damaged items, or if you have queries regarding baggage policies.

Thai Airways Lounge

Location: Terminal 2, The Queen’s Terminal, near Gate B1 Hours: According to flight schedules

Eligible passengers can relax and unwind in the Thai Airways lounge at LHR. For access inquiries, contact Thai Airways Customer Relations.

Online and Digital Contacts

Thai Airways also provides digital contact avenues:

  • Email: For inquiries that do not require immediate attention, you can email Thai Airways at
  • Social Media: You can also reach Thai Airways via their Facebook and Twitter pages.
  • Thai Airways Mobile App: The Thai Airways mobile app allows you to manage your booking, check-in online, view flight status, and access customer support.

Thai Airways Royal Orchid Plus

Phone: +66 (0) 2356 1111 Hours: Monday – Friday, 8 a.m. to 5 p.m. (Bangkok Local Time)

Members of the Royal Orchid Plus frequent flyer program can use this number for queries related to their miles, rewards, or program benefits.

Other Thai Airways Contacts

  • Medical Care Services: If you require special medical assistance for your flight, you can notify Thai Airways by calling the Thai Contact Centre at +66 (0) 2356 1111.
  • Special Assistance: For passengers needing special assistance, notify Thai Airways at least 48 hours before departure.

Don’t hesitate to get in touch with Thai Airways at LHR when you need assistance. Their team is there to ensure you have a seamless journey. Safe travels!

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