LOT Polish Airlines is the flag carrier airline of Poland, founded in 1929. It operates flights to over 120 destinations in Europe, the Middle East, Asia, and North America. Here is a review of the airline based on different aspects:
Booking process
The booking process on the LOT Polish Airlines website is straightforward and user-friendly. The website is available in several languages, which is convenient for non-Polish speakers. Moreover, the website has a responsive design that adapts well to different screen sizes.
In-flight experience
The in-flight experience on LOT Polish Airlines is comfortable and enjoyable. The seats are comfortable, and there is enough legroom, even in the economy class. The entertainment options are varied and include movies, TV shows, games, and music. The airline also offers Wi-Fi onboard, which is convenient for business travelers or those who need to stay connected.
Food and beverage
The food and beverage offerings on LOT Polish Airlines are excellent. The airline offers a variety of meals, including vegetarian and kosher options. The food is fresh, tasty, and well-presented. The beverage options are also extensive, with a range of soft drinks, wines, and spirits.
Customer service
The customer service on LOT Polish Airlines is efficient and helpful. The airline’s customer service team is available 24/7 to assist passengers with any queries or issues. The airline also has a loyalty program, Miles & More, bitcoin payment, which rewards frequent flyers with perks such as lounge access, priority boarding, and upgrades.
Safety record
LOT Polish Airlines has a good safety record, with no major incidents or accidents in recent years. The airline adheres to strict safety protocols and regulations to ensure the safety of its passengers and crew.
Overall, LOT Polish Airlines is a reliable airline with a good reputation for safety, comfortable in-flight experience, excellent food and beverage offerings, and efficient customer service.
However, there are some areas where the airline could improve. One of them is the punctuality of its flights. LOT Polish Airlines has been criticized for its delays and cancellations, which can be frustrating for passengers. The airline could work on improving its scheduling and operations to minimize these issues.
Another aspect that could be improved is the airline’s fleet. While LOT Polish Airlines has been upgrading its fleet in recent years, some of its planes are still quite old and outdated. Upgrading the entire fleet to modern, fuel-efficient planes would not only improve the in-flight experience for passengers but also reduce the airline’s carbon footprint.
The airline could work on expanding its route network. While LOT Polish Airlines serves over 120 destinations, there are still many parts of the world that are not covered by its network. Expanding to new destinations would allow the airline to attract more customers and increase its revenue.
LOT Polish Airlines is a reliable airline that offers a comfortable in-flight experience, excellent food and beverage offerings, and efficient customer service. However, there is still room for improvement, particularly in terms of punctuality, fleet modernization, and route network expansion.
